Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zubairwerty@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zubairwerty@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zubairwerty@gmail.com.
Return & Refund Policy
Effective Date: 28.07.2026
At [STORE NAME], customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
The product is damaged or defective.
You received the wrong item.
The product is incomplete or missing parts.
The product is unused, in its original packaging, with all tags and accessories intact.
Items returned without prior approval may not be accepted.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Personal care and hygiene products.
Innerwear and intimate products.
Perishable goods.
Customized or personalized products.
Gift cards.
Digital products.
Products damaged due to misuse or improper handling by the customer.
3. Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
Order Number
Clear photos of the product
Photos of the package
Brief description of the issue
4. Return Process
To initiate a return:
Contact our support team.
Share your order details and reason for return.
Wait for return approval.
Pack the product securely.
Ship it to the address provided by our support team.
Returns sent without approval may be rejected.
5. Refund Policy
Once your returned product is received and inspected:
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation is no longer possible.
7. Return Shipping
If the return is due to our mistake (wrong or damaged product), we will bear the return shipping cost.
For other approved returns, return shipping charges may be the customer's responsibility.
8. Exchange Policy
We offer exchanges only for:
Wrong item received
Damaged item
Manufacturing defect
Subject to stock availability.
9. Refund Not Applicable If
Refunds will not be issued if:
The product has been used.
The original packaging is missing.
The return request is made after the return period.
The damage is caused by improper use or negligence.
10. Contact Us
For return or refund requests, contact us:
Store Name: Zhynvo.in
Email: zubairwerty@gmail.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)